FREQUENTLY ASKED QUESTIONS
My candle is leaving lots of wax on the sides of the container after burning it. Why?
A little "hang-up" is normal especially towards the top and middle of the candle. It typically will catch up. But small amounts of hang up or film is completely normal. An excessive amount (Over 1/4") and in extreme cases of burning a hole down the middle (tunneling) while can occur for a number of reasons is best to avoid.
Multiple factors can contribute to tunneling. Improperly or cheaply made candles is one cause. A mistake during production, typically with the wick is another. Not burning the candle long enough (3-4 hours each burn) is another.
We use premium ingredients and all our recipes including wax, fragrance, and wicks have been extensively tested together. That doesn't necessarily 100% prevent this issue from occurring but it drastically reduces its chances.
Each time you burn a candle, should try and burn it at least until the wax pool reaches the edge (or very near the edge) of the container... even if it barely reaches. On average this is around 3-5 hours of burn time depending on the container and/or the number of wicks. Often your candle will self-correct as it burns down, but if the tunneling is bad enough, it may not be able to.
Why do I sometimes get small puffs of smoke coming from my wick and flame?
This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.
How can I avoid making the candle smoke when I extinguish the flame?
There are a couple of ways to do this. Its important to note that you should try to AVOID BLOWING OUT THE FLAME as much as possible as this definitely does cause excessive smoke. It is also dangerous because you may blow the melted wax out inadvertently as well. So, If you do, please do it gently.
If you have a 'Wick Snuffer', then that is ideal as its a smokeless way to kill the flame. You can also use the lid of the candle if it is fire/heat resistant and safe to do so. The lid going on to the candle will suffocate the flame out in a matter of seconds.
Do your wicks contain lead?
No, not at all. Its been illegal for sometime, but we never have used lead wicks and never would.
Do you ship any day of the week including weekends?
Often, yes. However, we use discretion on this. If hot temperatures/extreme heat are expected we try to limit shipping to earlier in the week. This way candles are not sitting in hot trucks over the weekend. Please be sure to plan having someone home to accept deliveries (particularly during the summer) to help cut down the risk of your candles sitting on a hot porch for hours/days.
Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products. Even though we insure all of our shipments, melted wax is not covered by FedEx, USPS, etc.
We offer the following tips to avoid problems:
* Because deliveries to your home will be left on front porch (a bad thing during hot days), we suggest having them delivered to a place you know someone will be present. Other than your home if someone is there, possibly a friend or family member's house, or even your place of employment if allowed.
* If you are expecting a shipment to your home, try to plan to have someone there or at the very least, attempt to get the package inside to cool place as soon as possible so its not sitting in the heat too long
* Also, as a courtesy we aim to ship early in the week so help avoid packages being left in warehouses and trucks over the weekend.